1. Overview of data protection
General
This page provides an overview of what happens to your personal information when you visit our websites. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy below.
Data collection on our website
Who is responsible for the data collection on these websites?
The data collected on our websites is processed by the website operator. The operator's contact details can be found in the websites’ mandatory legal notice.
How do we collect your data?
Some data is collected when you provide it to us. This includes, for example, data you enter on a contact form.
Other data is collected automatically by our IT systems when you visit a website. This data is primarily technical data, such as the browser and operating system you are using or the time and duration of your visit. This data is collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.
What rights do you have regarding your data?
You always have the right to request information about the origin, the recipients, and the purpose of your personal data stored at no charge. You also have the right to request that the data be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions regarding privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.
Moreover, under certain circumstances, you have the right to demand the restriction of the processing of your personal data. For details, please consult the Data Protection Declaration under section “Right to Restriction of Data Processing.”
Analytics and third-party tools
When you visit our websites, statistical analyses may be made of your browsing behavior. This happens primarily through cookies and analytics. The analysis of your browsing behavior is usually anonymous, i.e., we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Details can be found in our privacy policy in sections 4 through 6.
You can object to this analysis. If you object to such analyses, you can find information on your options below.
2. Hosting and Content Delivery Networks (CDN)
This website is hosted by an external service provider (host). Personal data collected on this website are stored on the servers of the host. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a web site.
The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR).
Our host will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data.
3. General information and mandatory information
Data protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.
If you use one of our websites, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect, what we use it for, and how we collect it.
Please note that data transmitted via the Internet (e.g., via e-mail communication) may be subject to security breaches. Absolute protection of your data from third-party access is not possible.
Information on the party responsible for this website
The party responsible for processing data on this website is:
Metrohm AG
Ionenstrasse
9100 Herisau, Switzerland
Telephone: +41 71 353 85 85
E-mail: info@metrohm.com
Represented by: Patrick Grüninger
The responsible party is the natural or legal person which, alone or jointly with others, decides on the purposes and means of processing personal data (names, e-mail addresses, etc.).
Revocation of your consent to the processing of data
A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.
Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)
In the event that data are processed on the basis of Art. 6 Sect. 1 lit. e or f GDPR, you have the right to at any time object to the processing of your personal data based on grounds arising from your unique situation. This also applies to any profiling based on these provisions. To determine the legal basis, on which any processing of data is based, please consult this Data Protection Declaration. If you log an objection, we will no longer process your affected personal data, unless we are in a position to present compelling protection worthy grounds for the processing of your data that outweigh your interests, rights and freedoms or if the purpose of the processing is the claiming, exercising or defence of legal entitlements (objection pursuant to Art. 21 Sect. 1 GDPR).
If your personal data is being processed in order to engage in direct advertising, you have the right to at any time object to the processing of your affected personal data for the purposes of such advertising. This also applies to profiling to the extent that it is affiliated with such direct advertising. If you object, your personal data will subsequently no longer be used for direct advertising purposes (objection pursuant to Art. 21 Sect. 2 GDPR).
Right to log a complaint with the competent supervisory agency
In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.
Right to data portability
You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.
SSL and/or TLS encryption
For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption programme. You can recognise an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.
If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.
Information about, rectification and eradication of data
Within the scope of the applicable statutory provisions, you have the right to at any time demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time at the address provided in section “Information Required by Law.”
Right to demand processing restrictions
You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time at the address provided in section “Information Required by Law.” The right to demand restriction of processing applies in the following cases:
- In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
- If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
- If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
- If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.
- If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.
Rejection of unsolicited e-mails
We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in section “Information Required by Law” to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.
Bug Bounty program
In order to make an important contribution to the overall security and to better protect our systems and data, we are grateful for every tip. If you have discovered a vulnerability please report it immediately at protect@metrohm.com. It will then be checked for its criticality and the necessary measures will be taken to fix it. However, we do not have an official bug bounty program and therefore cannot guarantee a cash reward. Thank you for your valuable support!
4. Data protection officer
Statutory data protection officer
We have appointed a data protection officer for our company.
Mailing address
Metrohm AG
c/o Data Protection Officer
Ionenstrasse
9100 Herisau, Switzerland
Telephone: +41 71 353 85 85
E-mail: dpo@metrohm.com
5. Data collection on our website
Cookies
Some of our websites use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our websites more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible for your browser to be recognized the next time you visit the site.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or decline a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them or to delete cookies automatically when you close your browser. Disabling cookies may limit the functionality of the website.
Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your browsing behavior) are also stored, they will be treated separately in this privacy policy.
Contact form
When you send us inquiries via a contact form, we collect the data entered on the form, including the contact details you provide. We may forward your inquiry and contact details to our subsidiaries or exclusive distributors to process and reply to your inquiry by e-mail, telephone, or post.
We and our subsidiaries or exclusive distributors will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time. An informal e-mail making this request is sufficient. The data processed before we receive your request may still be legally processed.
We and our subsidiaries or exclusive distributors will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g., after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
6. Social media
Facebook plugins (Like & Share buttons)
Our websites include plugins for the social network Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins can be recognized by the Facebook logo or the Like button on our site. For an overview of Facebook plugins, please click below:
Go to the overview of Facebook plugins
When you visit one of our sites, a direct connection between your browser and the Facebook server is established via the plugin. This enables Facebook to receive information that you have visited our site from your IP address. If you click on the Facebook "Like button" while you are logged into your Facebook account, you can link the content of our site to your Facebook profile. This allows Facebook to associate visits to our site with your user account. Please note that, as the operator of this site, we have no knowledge of the content of the data transmitted to Facebook or of how Facebook uses this data. For more information, please read Facebook's privacy policy:
Go to Facebook's privacy policy
If you do not want Facebook to associate your visit to our site with your Facebook account, please log out of your Facebook account.
Twitter plugin
Functions of the Twitter service have been integrated into our websites and app. These features are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. When you use Twitter and the “Retweet” function, the websites you visit are connected to your Twitter account and made known to other users. In doing so, data will also be transferred to Twitter. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by Twitter. For more information, please read Twitter's privacy policy:
Go to the Twitter privacy policy
Your privacy preferences in Twitter can be modified in your account settings:
LinkedIn plugin
Our site uses functions from the LinkedIn network. The service is provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA.
Each time one of our pages containing LinkedIn features is accessed, your browser establishes a direct connection to the LinkedIn servers. LinkedIn is informed that you have visited our web pages from your IP address. If you use the LinkedIn “Recommend” button and are logged into your LinkedIn account, it is possible for LinkedIn to associate your visit to our website to your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by LinkedIn.
More information can be found in the LinkedIn privacy policy:
7. Used service providers
imc
If you use our Learning Management System (LMS), you will be redirected to imc, which operates the LMS. The data you provide during registration, the course/training, and the test result with date will be shared with Metrohm Group. Metrohm Group will not share the data outside the group.
Data stored within the LMS will be deleted once the data is no more relevant, in any case after 10 years.
8. Analytics and advertising
Google Analytics
Our websites use Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
IP anonymization
We have activated the IP anonymization feature on our websites. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
Browser plugin
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing a browser plugin:
Outsourced data processing
We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the EU data protection authorities when using Google Analytics.
Mouseflow®
We have activated Mouseflow®, a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar functionalities. The service is provided by Mouseflow ApS in Flaesketorvet 68, 1711 Copenhagen V, Denmark. Mouseflow® may record your clicks, mouse movements, scrolling, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow® does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser.
If you do not wish Mouseflow® to analyze your behavior on the site and its subpages, you can adjust the appropriate settings by clicking on the "Manage Preferences" link located in the footer section of every webpage. You can also go to https://mouseflow.com/opt-out/ to opt out.
9. ClickDimensions marketing and analysis software
Some of our websites use ClickDimensions marketing and analysis software. The operator of ClickDimensions is ClickDimensions LLC., 5901 Peachtree Dunwoody Road, NE suite B500 Atlanta, GA 30328, USA.
ClickDimensions collects and analyzes data relating to the behavior of users on specific websites and pages. Such data may include:
- visits to websites and subpages,
- time spent on the site,
- the website from which the user accessed the website that uses ClickDimensions
We use ClickDimensions in order to provide targeted, relevant content to users based on their behavior on the site and its subpages.
ClickDimensions uses cookies (see section 5 “Data collection on our website”) that are stored on the user's computer and that enable analysis of the use of our website. If you do not wish ClickDimensions to analyze your behavior on the site and its subpages, you can adjust the appropriate settings by clicking on the "Manage Preferences" link located in the footer section of every webpage.
Go to ClickDimensions privacy policy